FAQS

Typically, it takes about 2 to 5 days for your order to be printed, packed, and prepared for shipping. Since each item is custom-made, processing times can vary. Shipping may take 5–7 (longer outside U.S.) days depending on your location. Some items may ship separately, which can affect timing and cost.

Yes, we ship internationally! Costs and delivery times vary by country, and customs fees or taxes may apply upon arrival. You’ll see full details at checkout.

Once your order has shipped, we’ll send a confirmation email with tracking information. Use that to follow your package right to your door.

At On Trend Volleyball Co., we operate on a Print-on-Demand model. This means each item is custom printed specifically for you upon order placement. This approach allows us to offer unique designs without maintaining large inventories, promoting sustainability by reducing waste and overproduct

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options via Apple Pay, Google, Alipay and WeChat for added convenience to our international buyers.

Absolutely! Our website is SSL-encrypted to protect your personal and payment information. Additionally, we use trusted third-party payment processors, ensuring a secure checkout process. Your data is never stored or shared beyond what is necessary to complete your purchase.

Our comprehensive site policies—including our Cookies Policy, Terms of Use, Privacy Policy, and Shipping Policy—are linked here and at the bottom in the footer section of every page. You can also find them in our main menu.

Placing an order at On Trend Volleyball Co. is easy! Just browse our shop, select the item you love, choose your size or style, and click “Add to Cart.” When you’re ready, proceed to checkout, fill in your shipping and payment details, and complete your purchase. You’ll receive a confirmation email with your order details right away.

No, you don’t need an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and receive special offers.

Because most of our items are made-to-order, we begin processing them quickly. If you need to cancel or make changes, please contact us within 24 hours of placing your order at [email protected]. After that window, we may not be able to stop production—but if there’s an issue with your order upon arrival, please see our Refund & Return Policy or Digital Refunds Policy.

Because each item is made to order, we don’t accept returns for size issues or change-of-mind.

But if your order arrives damaged, misprinted, or not what you expected, we’ll make it right with a refund or free replacement.
Just contact us within 15 days of delivery with a photo and your order number. We want you to love your purchase! If you’re not completely satisfied, please refer to our Refund & Return Policy for full details. For digital items, please see our separate Digital Refunds Policy. We’re happy to help resolve any issues with your order.

You can reach us anytime by emailing [email protected]. We’re available Monday through Friday, 8am–5pm Pacific Time. You can also message us using the chat bot located on every page during business hours.

For order-related questions—like shipping updates, product concerns, or returns—please email us at [email protected] with your order number. We’ll get back to you as soon as possible.

Stay connected with us on Instagram, Facebook, Pinterest, TikTok, and Threads! We regularly post new launches and exclusive offers for our volleyball-loving community.