Refund Policy for items in our Resource Hub for sports parents:
We appreciate your business and want to ensure your satisfaction with our digital products. Please read the following refund policy carefully.
1. Refund Eligibility
Digital Products: This refund policy applies to digital products only.
- Time Frame: You are eligible for a refund within 7 days from the date of purchase. After this period, no refunds will be processed.
2. Eligibility Conditions:
- Product Issues: Refunds will be issued for digital products that are proven to be defective or damaged. We will make every effort to send you a replacement for your purchase.
- Download Issues: If you experience technical difficulties with the download process that prevent you from accessing the product, please contact our support team for assistance at [email protected]
3. Non-Eligibility:
4. Refund Process:
- Change of Mind: We do not offer refunds for products purchased due to a change of mind. Please ensure that you review product descriptions and specifications before making a purchase.
- Compatibility Issues: It is your responsibility to ensure that your device and software are compatible with the purchased digital product. Refunds will not be provided for compatibility issues.
- Contact Support: To request a refund, please contact our customer support team at [email protected] within the eligible timeframe.
- Provide Information: When requesting a refund, please include your order number, the reason for the refund, and any relevant details or evidence supporting your claim.
- Refund Approval: We will initiate the refund process once your request is reviewed and approved, .
5. Refund Method:
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
6. Exceptions:
- Promotional Items: Items purchased as part of a promotional offer or bundle are not eligible for individual refunds. Refunds will only be issued for the entire bundle.
7. Contact Information:
For any questions or concerns about our refund policy, please contact us at [email protected].
8. Policy Changes:
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Thank you for choosing On Trend Volleyball Co. We strive to provide high-quality products and excellent customer service.
On Trend Volleyball Co.
Need help?
Contact us at above the email address for questions related to digital product refunds.